Privacy Policy.

Overview

Mind Supernova is a software outsourcing company headquartered in Ha Noi, Vietnam. This Privacy Policy explains how we collect, use, disclose, and protect Personal Information when you use our websites, products, and services.

We are committed to safeguarding your Personal Information and processing it lawfully, fairly, and transparently. By accessing or using our sites, you acknowledge this policy and agree to its terms.

Information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, company name, and job title.
• Business communications — inquiries, project proposals, contracts, and support requests.
• Usage data — device type, browser, pages viewed, referral source, and approximate location derived from IP address.
• Recruitment data — CV/resume, work history, skills, and application materials when you apply for a role.
• Cookies and tracking data — collected via analytics and functionality tools as described in the Cookies section.

How we use information

We use the information we collect to:

• Provide, operate, and improve our websites and services.
• Respond to inquiries, proposals, and support requests.
• Manage client engagements, contracts, and billing.
• Evaluate candidates and manage the recruitment process.
• Analyze website performance and prevent fraud or abuse.
• Comply with legal obligations and enforce our agreements.

Legal bases for processing

Where required by applicable law (including GDPR for EU/EEA individuals), we process Personal Information based on one or more of the following legal bases:

• Contract performance — processing necessary to deliver agreed services.
• Legitimate interests — service improvement, security, and fraud prevention, where these do not override your rights.
• Consent — for specific activities such as marketing emails. You may withdraw consent at any time.
• Legal obligation — where we are required to process data by law.

Sharing of information

We do not sell your Personal Information. We may share it with:

• Service providers — third parties who assist us in operating our business, bound by confidentiality obligations.
• Clients and partners — as necessary to deliver agreed services.
• Legal and regulatory authorities — when required by law or legal process.
• Corporate transactions — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.

Cookies

We use first-party and third-party cookies to operate and improve our sites. These include:

• Essential cookies — required for core site functionality and cannot be disabled.
• Analytics cookies — tools such as Google Analytics that help us understand how visitors use our sites.
• Marketing cookies — used to deliver relevant content and measure campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our sites.

Data retention

We retain Personal Information only for as long as necessary to fulfil the purposes described in this policy, comply with legal or accounting requirements, or resolve disputes. When information is no longer needed, we securely delete or anonymize it.

Security

We implement administrative, technical, and physical safeguards appropriate to the risk, including access controls, encryption in transit (TLS), and system monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

International transfers

As a Vietnam-based company serving international clients, we may process and store Personal Information in countries other than your own. Where applicable law requires it, we rely on lawful transfer mechanisms — such as Standard Contractual Clauses for EU/EEA data — to protect your information.

Your rights

Subject to applicable law, you may have the right to:

To exercise any of these rights, contact us at privacy@mindsupernova.com. We will respond within the timeframe required by applicable law.

Children

Our websites and services are not directed to children under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. For material changes, we will provide additional notice as required by applicable law. Continued use of our sites after changes are posted constitutes your acceptance of the updated policy.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@mindsupernova.com
• Address: 5th Floor, IC Building, 82 Duy Tan Street, Cau Giay, Ha Noi, Vietnam
• Contact form: mindsupernova.com/about/contact-us