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Ride-hailing & Digital Services Indonesia Staff augmentation

Enhancing App Ecosystem Performance

10 Engineers
3y Engagement
9/10 NPS score
4 Technologies
Overview

Our team improved Gojek’s mobile and backend platforms, ensuring high performance for millions of users.

About Gojek

Gojek is a digital platform providing ride-hailing, payments, and on-demand services across Southeast Asia.

The challenge

What Gojek needed to solve

Gojek needed to reduce end-to-end latency across mobile apps and backend APIs while supporting geographically distributed traffic and bursty loads. Existing services experienced tail-latency issues and occasional cascading failures during peak hours. Mind Supernova was engaged to optimize critical paths, introduce circuit breakers, and improve mobile SDK performance and telemetry.

Ensuring near-zero user-visible regressions during rolling updates was essential.

Our solution

How Mind Supernova delivered

Mind Supernova’s engineers collaborated with Gojek’s internal platform team to re-architect key microservices, implement gRPC-based communication, and introduce distributed caching layers to minimize latency. We integrated observability tools to detect performance bottlenecks and rebalanced workloads across regional clusters. On the client side, SDK refactoring reduced app cold-start time and improved data sync logic. Continuous load testing pipelines were established to validate performance before each major release.

The outcome

Measurable results

Gojek delivery highlights:

  • Lowered API latency and stabilized tail performance under load.
  • Introduced resilience patterns that prevented cascading failures.
  • Improved SDK size and initialization time for mobile apps.

Overall reliability and user experience improved significantly during peak periods.

Client voice

"Mind Supernova helped us maintain high-performance services for our users, enhancing reliability and scalability."

Gojek, Ride-hailing & Digital Services
10 Engineers
9/10 NPS
3y Engagement
Staff augmentation Model
Kotlin Swift Node.js Python

Ride-hailing & Digital Services · Indonesia

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