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  1. Our Clients
  2. Gojek

Ride-hailing & Digital Services

Enhancing App Ecosystem Performance

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The summary.

Our team improved Gojek’s mobile and backend platforms, ensuring high performance for millions of users.

Autodesk
10
Team size
3years
Engagement length
9out of 10
NPS
Main technologies used
Engagement model
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“Mind Supernova helped us maintain high-performance services for our users, enhancing reliability and scalability.”

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About Gojek

Gojek is a digital platform providing ride-hailing, payments, and on-demand services across Southeast Asia.

The challenge.

Gojek needed to reduce end-to-end latency across mobile apps and backend APIs while supporting geographically distributed traffic and bursty loads. Existing services experienced tail-latency issues and occasional cascading failures during peak hours. Mind Supernova was engaged to optimize critical paths, introduce circuit breakers, and improve mobile SDK performance and telemetry.

Ensuring near-zero user-visible regressions during rolling updates was essential.

The solution.

Mind Supernova’s engineers collaborated with Gojek’s internal platform team to re-architect key microservices, implement gRPC-based communication, and introduce distributed caching layers to minimize latency. We integrated observability tools to detect performance bottlenecks and rebalanced workloads across regional clusters. On the client side, SDK refactoring reduced app cold-start time and improved data sync logic. Continuous load testing pipelines were established to validate performance before each major release.

10 Specialists
Back-end · QA

All technologies used.

The outcome

The outcome.

Gojek delivery highlights:

  • Lowered API latency and stabilized tail performance under load.
  • Introduced resilience patterns that prevented cascading failures.
  • Improved SDK size and initialization time for mobile apps.

Overall reliability and user experience improved significantly during peak periods.

9 / 10
NPS
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